arenalive Privacy Policy – How We Handle Your Personal Data

1. Who We Are and What This Policy Covers

arenalive operates an online entertainment platform accessible at arenalive.bid, serving players based in the Philippines. This Privacy Policy applies to all personal data collected through the platform, including data gathered when you register an account, make a deposit, contact our support team, or simply browse the site. We are committed to handling your information responsibly and in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By using the platform, you acknowledge that you have read and understood this policy. If you have any questions about how your data is handled, you may reach us at [email protected].

2. What Personal Information Do We Collect?

When you register with arenalive, we collect information such as your full name, date of birth, email address, mobile number, and a username and password of your choosing. During the account verification process, we may also request a government-issued identification document to confirm your identity and age in accordance with Philippine regulations. When you make a deposit or withdrawal, we collect transaction details including the payment method used, the amount, and the date and time of the transaction. We also collect technical data automatically when you use the platform, such as your IP address, device type, browser version, and pages visited, which helps us improve performance and detect unusual activity. All information collected is limited to what is necessary for the purposes described in this policy.

3. How Is Your Information Used?

The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and provide you with a secure and personalised experience on the platform. We also use your information to verify your identity, comply with our legal and regulatory obligations, and prevent fraud, money laundering, and other prohibited activities. From time to time, we may use your contact details to send you important service updates, security alerts, or information about changes to our terms or policies; these communications are not optional as they relate to the operation of your account. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We will never sell your personal information to third parties for their own marketing purposes.

4. Sharing of Personal Data

arenalive does not share your personal data with third parties except where it is necessary to operate the platform or where we are required to do so by law. We may share data with trusted payment processors and identity verification providers who assist us in processing transactions and confirming player identities; these partners are contractually bound to handle your data securely and onlyfor the purposes we specify. We may also disclose your information to government authorities, law enforcement agencies, or regulatory bodies in the Philippines when required by law or when we believe disclosure is necessary to protect the rights, property, or safety of arenalive, our players, or the public. In the event that arenalive undergoes a business restructuring or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will always notify you of any material changes to how your data is shared.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering requirements. Transaction records are typically retained for a minimum of five years from the date of the transaction in accordance with regulatory obligations. If you request the closure of your account, we will deactivate it promptly; however, certain records may be retained for the legally required retention period even after account closure. Data that is no longer required for any legal or operational purpose is securely deleted or anonymised. You may contact our support team at [email protected] to enquire about the specific retention period applicable to your data.

6. Cookies and Tracking Technologies

arenalive uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players use the site so that we can continue to improve the experience. Essential cookies are necessary for the platform to operate and cannot be disabled. Analytical cookies help us understand which features are most popular and where players encounter difficulties, allowing us to make targeted improvements. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites.

7. Security of Your Personal Data

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using industry-standard protocols, secure storage of sensitive information, and strict access controls that limit who within our organisation can view your personal data. Our systems are regularly reviewed and updated to address emerging security threats. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. We encourage you to use a strong, unique password for your arenalive account and to keep your login credentials confidential at all times.

8. Your Rights Under Philippine Data Privacy Law

As a data subject under the Data Privacy Act of 2012, you have a number of important rights regarding your personal information held by arenalive. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or has been unlawfully processed, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team at [email protected] with your request; we will respond within the timeframe required by applicable law. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

9. Children's Privacy

The arenalive platform is strictly intended for adults aged 21 years and above in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe their child may have registered on the platform are encouraged to contact us immediately at [email protected] so that we can investigate and take appropriate action. We take our responsibility to protect minors seriously and support all efforts to prevent underage access to online gaming platforms.

10. Changes to This Privacy Policy

arenalive reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect. The date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please do not hesitate to get in touch with our support team. You can reach us by email at [email protected], and we aim to respond to all data privacy enquiries within five business days. For general help and answers to common questions from Filipino players, please visit our FAQ page. If you are not yet a member and would like to join the arenalive community, you can create a free account through our Register page. We value your trust and are committed to handling your personal information with the highest standards of care and transparency.