arenalive Terms and Conditions for Filipino Players

1. Acceptance of Terms

By accessing or using the arenalive platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms apply to all visitors, registered members, and any person who interacts with any part of the platform, whether through a mobile browser, downloaded application, or any other means of access. If you do not agree with any part of these terms, you must stop using the platform immediately and refrain from creating an account. arenalive reserves the right to update or amend these terms at any time, and continued use of the platform after any such changes constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically to stay informed of any updates.

2. Eligibility and Account Registration

To register and use the arenalive platform, you must be at least 21 years of age and a resident of the Philippines or otherwise permitted by applicable law to access online entertainment services of this nature. By creating an account, you represent and warrant that all information you provide during registration is accurate, complete, and up to date. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activity that occurs under your account. arenalive will not be liable for any loss or damage arising from your failure to keep your login details secure. Each person may only hold one account on the platform; duplicate accounts may be suspended or permanently closed without prior notice.

3. Deposits, Withdrawals, and Payments

All financial transactions on arenalive are conducted in Philippine pesos (PHP). Deposits may be made through the payment methods listed on the Deposit page, which currently include GCash, Maya, and local bank transfers. You must only use payment methods that are registered in your own name; the use of third-party payment accounts is strictly prohibited and may result in account suspension. Withdrawal requests are subject to identity verification and may require you to submit supporting documentation before funds are released. arenalive processes withdrawal requests as promptly as possible, but processing times may vary depending on the payment method selected and the outcome of any required verification checks. Any fees associated with deposits or withdrawals will be clearly communicated at the time of the transaction.

4. Prohibited Conduct

Users of the arenalive platform are expected to conduct themselves in a lawful, respectful, and honest manner at all times. The following activities are strictly prohibited and may result in immediate account suspension, permanent closure, and forfeiture of any account balance: using automated software, bots, or scripts to interact with the platform; attempting to exploit technical errors, glitches, or vulnerabilities for financial gain; engaging in any form of fraud, collusion, or money laundering; providing false or misleading information during registration or verification; and accessing the platform from a jurisdiction where doing so is prohibited by local law. arenalive reserves the right to investigate any suspected breach of these rules andto take appropriate action, including reporting relevant information to the appropriate authorities where required by law.

5. Intellectual Property

All content on the arenalive platform, including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, and software, is the property of arenalive or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for your personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the platform without the prior written consent of arenalive. Unauthorised use of any platform content may give rise to a claim for damages and may also constitute a criminal offence under Philippine law. All trade marks, service marks, and trade names displayed on the platform are the registered or unregistered marks of arenalive or their respective owners.

6. Limitation of Liability

arenalive provides the platform on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. While arenalive makes every reasonable effort to ensure the platform is available and functioning correctly at all times, we do not guarantee uninterrupted or error-free access. arenalive shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the platform, even if arenalive has been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the platform or any content on it is to stop using the platform. Nothing in these terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

7. Responsible Gaming

arenalive is committed to promoting responsible gaming practices among all Filipino players who use the platform. We encourage all players to set personal limits on their deposits, session times, and overall gaming activity to ensure that entertainment remains enjoyable and within their means. If you feel that your gaming activity is becoming problematic or is negatively affecting your personal, financial, or professional life, we strongly encourage you to make use of the self-exclusion and limit-setting tools available on the platform. Additional guidance and support resources are available on our Responsible Gaming page. arenalive reserves the right to impose limits or restrictions on any account where there is reasonable concern about a player's gaming behaviour, in line with our duty of care to the community.

8. Privacy and Data Protection

The collection, use, and storage of your personal information by arenalive is governed by our Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. By using the platform, you consent to the processing of your personal data as described in the Privacy Policy. arenalive takes the security of your personal and financial information seriously and employs industry-standard measures to protect it from unauthorised access, disclosure, or misuse. You have the right to access, correct, or request deletion of your personal data in accordance with applicable Philippine data protection laws. Any questions or concerns regarding the handling of your personal data should be directed to our support team at [email protected].

9. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any dispute, controversy, or claim arising out of or in connection with these terms, or the breach, termination, or invalidity thereof, shall first be referred to the arenalive support team for resolution through good-faith negotiation. If a dispute cannot be resolved through negotiation within a reasonable period, it shall be submitted to the appropriate courts or dispute resolution bodies in the Philippines. You agree that any legal proceedings shall be conducted in the Philippines and that Philippine law shall apply. arenalive's failure to enforce any provision of these terms shall not be construed as a waiver of that provision or of the right to enforce it at a later time.

10. Contact and Support

If you have any questions about these Terms and Conditions, or if you need assistance with your account, our support team is available 24 hours a day, 7 days a week. You can reach us via live chat on the platform or by email at [email protected]. For answers to the most common questions from Filipino players, please visit our FAQ page. If you wish to register a new account, you can do so at any time through the Register page. arenalive values every member of its Philippine community and is committed to providing prompt, helpful, and respectful support to all players.